Download Center
  • Apple QuickTime Player
    Apple's QuickTime is a freely available media player for Mac OS and Windows platforms. Currently QuickTime Player 7 is the only media player that support the highly advanced H.264 video format for delivering high definition (HD) video.
  • Microsoft Windows Media Player
    Get Windows Media Player Microsoft Windows Media Player is the industry leading media player. WMP is available for both Mac OS and Windows. Version 10 adds support for the breath-taking 1080p high definition (HD) video.
  • Real Networks realPlayer Plus
    RealPlayer Plus realPlayer offers playback of the most common video and audio formats, as well as Real Networks' proprietary realVideo and realAudio streaming formats. Alternatively, you can use the Real Alternative to view and listen to Real streams.
  • Macromedia Flash Player
    Macromedia Flash Player is a cross-platform embedded media player. Most often, flash is embedded into webpages, and playback is from inside the web browser. Flash also plays back animations, and is widely used on websites. Most systems already have the Flash Player installed, but benefit from upgrading to the latest version. If you are unsure if you have the Flash Player installed, please use our Flash Player Detector.
  • VideoLAN VLC Player
    Get VLC media player VLC Media Player is a cross-platform open source media player available for free download. VLC player is cross-platform, meaning it can be run on virtually any operating system (Windows, Mac OS, Linux, BSD, Palm, and more). VLC also supports a wide range of codecs and formats including both Apple Quicktime and Windows Media Video/Audio.
  • Apple iTunes
    Get iTunes Apple iTunes is the most popular application for downloading and listening to streaming Podcasts. It is available for free download from Apple, and comes packaged with the latest QuickTime Player.
  • BitTorrent
    Azureus Azureus is a cross-platform, Java based BitTorrent client. Hardlines often offers archives of live webcasts available after the event, through Bittorrent. There are several BitTorrent clients, but we usually recommend Azureus.

Frequently Asked Questions (FAQ)
  • What do I need to view webcasts?
    To view the webcasts, you will typically need a broadband internet connection (Cable, DSL, or ISDN). In addition, you will need to install software to view the webcasts. Depending on which stream you choose to watch, you may need to install Apple Quicktime, Microsoft Windows Media Player, Macromedia Flash Player, or Real Player. These software packages are available for free download on the web. Alternatively, a software package call VidoLAN's VLC Player is available for free download, and will playback most video types.
  • Why is the video/audio choppy?
    Typically when playback has become choppy, it is due to a saturated internet connection. Please verify that you are not downloading or uploading other files while attempting to view the video stream.
  • Why can I not hear any audio?
    Please verify that your operating system volume is not muted or turned down. Also verify that the volume in the media player is not muted or turned down. If both items have been verified, the stream may not be sending audio. Often times with live webcasts, the video stream is started before the start time of the event that is being webcast. Once the event starts, the audio is then started. If this is the case, you will not need to reload the webcast in order to hear the audio, once it is introduced into the stream.
  • How fast does my internet connction need to be?
    You must have a broadband internet connection (DSL, Cable, or ISDN) as a minimum. Typically, webcasts will be offered with different bitrates, so that you can choose a quality level that fits your connection speed.
  • Can i view webcasts through a Proxy or Firewall?
    The answer to this question, in most cases, is yes. Contact your network administrator to verify that the following ports are open and available to your network:
    Incoming TCP Ports: 544, 1755, 80
    Outgoing TCP Ports: 544, 1755, 80
    Incoming UDP Ports: 5005, 1755
    Outgoing UDP Ports: 5004, 1755, 1024-5000
  • How do I know when a live webcast starts in my time zone?
    The majority of live webcasts start times are advertised in US Eastern Time. However, we often webcast international events. To convert the advertised start time to your time zone, please consider using the Time Zone Converter.
  • Can I view a webcast if I use AOL?
    Yes, but you must use Internet Explorer, Netscape, Firefox, or another web browser instead of AOL's web browser.
  • Where are your streaming servers located?
    We use a worldwide network of streaming servers to ensure that wherever viewers are geographically located, they will still have a fast, low latency connection to our servers.
  • My question is not listed here, what do I do?
    Please fill out a Trouble Ticket to get in contact with Hardlines Support. In most cases, support questions will be answered immediately during live webcasts.

Glossary of Terms
  • Video File Types (MOV/AVI/MPG/WMV/ASF/ASX/RM)
    This is list of various video file types, with a short descriptor.
    • MOV/QT - QuickTime Movie
    • AVI - Audio Video Interleaved
    • MPG - Moving Pictures Expert Group
    • WMV - Windows Media Video
    • ASF - Advanced Systems Format
    • ASX - Microsoft Stream Redirector
    • RM - Real Player Video
    • MP4 - MPEG-4 Video
    • SWF - Macromedia Flash Object
  • Audio File Types (WMA/MP3/AAC/OGG/OGM/RA/RAM/WAV/AIF)
    This is list of various audio file types, with a short descriptor.
    • WMA - Windows Media Audio
    • MP3/MP2/MPA - MPEG Audio (Most common audio format)
    • AAC - iTunes Music File
    • OGG/OGM - Ogg Vorbis
    • RA - Real Player Audio
    • WAV - Microsoft sound
    • AIF/AIFF - Macintosh digital audio
  • Webcast / Netcast
    Simultaneous transmission of live or delayed audio or video programming over the World Wide Web to all who own the equipment needed to receive it, the Internet counterpart of broadcasting via radio or television. In a narrower sense, to send the same web-based content (audio, video, graphics, text) to a group of Internet users, based on their individual needs or interests. Synonymous with netcast.

    From the Online Dictionary of Library and Information Science (http://www.lu.com/odlis/)
  • Codec
    Short for:
    COmpressor / DECompressor

    Programs or devices used to convert and compress analog A/V sources into digital files then decompress them upon playback. MPEG, Indeo, and Cinepak are examples of codecs.
  • Podcast
    Podcast is a broad term used to describe downloadable audio broadcasts. Podcasts are not normally broadcast live, but rather are available for download so the user can listen to them at thier convenience.
  • Stream
    Video and sound that are broadcasted over the internet in real-time rather than requiring the user to download and play it back after the download has been completed. Typically, the video or audio is downloaded into a buffer, which is then played back, to eliminate any interruptions in the stream due to connection slowdown.
  • HD / High Definition
    HD describes an increase in display resolution. Typical HD formats are 480p, 720p, 1080p and 1080i. This is in contrast to standard definition, which is 480i.
  • 480p/720p/1080p/1080i
    These combinations of numbers and letters describe the number of horizontal scan lines in a video. The "P" stands for Progressive, and the "I" stands for Interlaced. With 480p, you have 480 lines of horizontal resolution that are Progressively refreshed.
  • Progressive Scan
    Progressively Scanned video means that each horizontal line of video is refreshed with each frame of video. Progressive Scan video provides a more fluid motion for video, and is in contrast to Interlaced Scan
  • Interlaced Scan
    Interlaced Scan video means that every other horizontal line of video is refreshed with each frame of video. Interlaced Scan can often provide higher resolutions, but with less motion capture. This is in contrast to Progressive Scan.
  • Buffer
    As it is used in the webcasting industry, Buffer is an area of computer memory that is used to temporarily store video or audio data.
  • Bitrate / Bit Rate
    Bitrate or Bit Rate is the average number of bits that one second of video or audio data will consume. Higher bitrate means bigger file size and generally better video or audio quality while lower bitrate means lower file size but poorer video or audio quality. Bitrates are typically measured as Kilobits per second (Kbps), for example, 128Kbps
  • Bittorrent
    Bittorrent is a file distribution protocol used to distribute large files to multiple points without extraordinary bandwidth demands on the source. The files are sectioned, and different sections are delivered to different clients that are downloading the file. Once one client has a section of the file, the protocol will then send that section of the file OUT to other clients, while still receiving other sections of the file. The most interesting part of Bittorrent, is that the more people that are downloading the file, the quicker the download will be for everyone. Bittorrent will also continue to send sections to other users once the download has been completed. Bittorrent is NOT an illegal program, and has many legitimate uses, even though it is widely used to distribute copywrited works.
  • HD-DVD
    HD-DVD (for High-Density Digital Versatile Disc) is a digital optical media format, and is one of the specifications being proposed as the standard for high-definition DVD. HD-DVD is similar to a competing format, Blu-Ray. HD-DVD is backed by Toshiba, NEC, and Microsoft, amongst others..
  • Blu-Ray
    Blu-Ray is a digital optical media format, and is one of the specifications being proposed as the standard for high-definition DVD. Blu-Ray is similar to a competing format, HD-DVD. Blu-Ray is being promoted by the Blu-Ray Disc Association (BDA), which includes Sony, Apple, HP, Samsung, and Philips, amongst others.
  • H.264
    H.264, or MPEG-4 Part 10, is a high compression video codec developed by VCE and MPEG Groups. H.264 uses the latest innovations in video compression technology to provide higher video quality from smaller amounts of video data. This means you see crisp, clear video in much smaller files, saving you bandwidth costs, without sacrificing quality. H.264 delivers the same quality as MPEG-2 at a third to half the data rate and up to four times the frame size of MPEG-4 Part 2 at the same data rate.
  • Open Source
    Software that is open-source is software for which the source code is freely available. This means that another developer is free to modify the code according to his/her needs, or to reverse-engineer a product created by the software.
  • DSL/Cable/ISDN
    DSL stands for Digital Subscriber Line, and is a broadband internet connection over the telephone line.
    Cable is a common abbreviation for Cable Modem technology, which is a broadband internet connection over cable television lines.
    ISDN stands for Integrated Services Digital Network, which is a broadband internet connection over telephone lines.

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